MAPPING
Process mapping
The current process mapped honestly, then simplified before anything is automated.
STUDIO WORKWORKFLOW SYSTEMS
Replace the chasing, copying and re-keying with a process that runs itself.
Many processes are a sequence of the same steps every time: a request, a check, an approval, an action, a record. A workflow system makes those steps happen reliably, and shows everyone where things stand.
OVERVIEW
What a workflow system is.
A workflow system takes a process that currently relies on people remembering, forwarding and chasing, and turns it into defined steps with clear owners, rules and records.
The aim is not to automate judgement. It is to remove the administration around it — so the people who need to decide get the right information at the right time, and nothing waits in an inbox.
WHEN IT FITS
You might need this when…
- Approvals are chased by email and nobody is sure where a request has got to
- The same information is typed into several systems
- Steps get missed when someone is away
- You cannot easily show who approved what, and when
- A process scales with headcount rather than with volume
- Simple rules — thresholds, routing, reminders — are applied by hand
WHAT IT INVOLVES
What it typically includes.
FORMS
Structured requests
Forms that capture the right information first time, with validation.
ROUTING
Rules and routing
Thresholds, approvals and hand-offs applied consistently, every time.
ALERTS
Reminders and escalation
Notifications when something is waiting, and escalation when it waits too long.
SYSTEMS
Connected actions
Orders raised, records updated and documents created in your other systems.
AUDIT
Audit trail
A complete history of every request, decision and change.
HOW IT COMES TOGETHER
Start with the problem. Build the right thing.
- 01
UNDERSTAND
The process as it really runs today, including the workarounds.
- 02
DESIGN
A simpler process, with rules, roles and exceptions agreed.
- 03
BUILD
The workflow built and connected to the systems it needs to update.
- 04
REFINE
Run with real cases alongside the old process, then switched over.
GOOD TO KNOW
How Studio projects work.
Every Studio project is scoped and quoted individually, once we understand what is needed.
Scope, timings, ownership, hosting and any ongoing support are agreed in writing before work begins.
If a ready-made product or a tool you already own is the better answer, we will say so.
DIGITAL CHRYSALIS PRODUCTS
Need something simpler first?
The Corporate Office Toolkit includes calculating trackers and templates for everyday corporate processes.
MORE STUDIO WORK
Other things we build.
WEBSITES
Professional business websites designed around your audience and objectives.
LEARN MORE →BUSINESS APPLICATIONS
Purpose-built web applications for internal or customer-facing workflows.
LEARN MORE →DASHBOARDS
Clear interfaces for turning operational data into useful information.
LEARN MORE →CUSTOM PORTALS
Secure interfaces for customers, teams or other stakeholders.
LEARN MORE →INTEGRATIONS
Connecting systems, APIs and data so information moves where it needs to go.
LEARN MORE →
DIGITAL CHRYSALIS STUDIO
Have something like this in mind?
Tell us what you’re trying to build, improve or replace. We’ll take a look and come back to you with the next step.